Job Description
Join our award-winning team at the Grand Plaza Hotel in downtown Kansas City! We're seeking enthusiastic individuals to launch their hospitality careers in a dynamic environment. As an entry-level team member, you'll gain hands-on experience in guest services, operations, and customer excellence while working alongside industry professionals. We offer comprehensive training, career advancement opportunities, and a supportive workplace culture. Whether you're a recent graduate or career changer, this is your chance to grow with us!
Responsibilities
- Deliver exceptional guest experiences through front desk operations, check-ins/check-outs, and reservation management
- Maintain pristine guest rooms and public areas with detailed housekeeping standards
- Assist with event setup, catering coordination, and banquet services
- Respond promptly to guest inquiries and resolve service issues
- Collaborate with cross-departmental teams for seamless operations
- Adhere to safety protocols and hotel brand standards
Qualifications
- High school diploma or equivalent (college students welcome)
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and point-of-system aptitude
- Physical stamina for standing/walking during shifts
- Positive attitude and teamwork mindset