Job Description
Join our award-winning team at Grand Plaza Hotel Sacramento! We're seeking passionate individuals to kickstart their hospitality careers in our vibrant downtown location. As an entry-level Guest Services team member, you'll deliver exceptional experiences while building transferable skills in customer service, operations, and teamwork. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment with flexible shift schedules.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate hotel management systems (PMS) and point-of-sale equipment
- Uphold brand standards through cleanliness and safety protocols
- Assist with event setup and concierge services as needed
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and comfort with technology
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Strong problem-solving and multitasking abilities
- Positive attitude and commitment to teamwork
- Previous customer service experience preferred but not required
- Must be 18+ and eligible to work in the US