Job Description
Join the vibrant hospitality team at Grand Raleigh Hotel and enjoy weekly pay in the heart of North Carolina's capital! We're seeking a dedicated Front Desk Agent to deliver exceptional guest experiences while maintaining a fast-paced, professional environment. This full-time position offers competitive hourly wages, flexible scheduling, and immediate opportunities for career growth within our luxury hotel chain. Benefit from our comprehensive training program and supportive team culture while serving diverse travelers in one of Raleigh's premier destinations.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and modify bookings per guest requests
- Handle billing inquiries and process payments accurately
- Coordinate with housekeeping and maintenance teams for guest needs
- Respond to guest concerns with professionalism and problem-solving skills
- Execute upselling strategies for room upgrades and amenities
- Maintain detailed logs of guest interactions and special requests
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Proficiency with PMS systems (Opera/Micros)
- Exceptional communication and conflict resolution abilities
- Strong attention to detail and multitasking skills
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Raleigh attractions and transportation
- Positive attitude and commitment to hospitality excellence