Job Description
Join our award-winning luxury hotel in the heart of downtown Minneapolis! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to hospitality while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and career growth in one of Minnesota's most vibrant cities.
Responsibilities
- Provide warm, personalized check-in/check-out experiences for all guests
- Manage reservations and room assignments using Opera PMS system
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell hotel services and amenities to enhance guest satisfaction
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Minnesota alcohol service certification (TIPS)
- Fluency in English; bilingual Spanish speakers strongly encouraged