Job Description
Are you a charismatic professional with a passion for hospitality? The Grand River Hotel in the heart of Detroit is seeking a dedicated Front Desk Agent to join our award-winning team. We pride ourselves on providing exceptional guest experiences in a modern, vibrant city setting. If you have a knack for problem-solving and a warm demeanor, we want to meet you.
As a Front Desk Agent, you will be the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive. You will play a crucial role in our operations, managing check-ins and check-outs while maintaining the highest standards of service excellence. Join us and be part of a team that drives the energy of Detroit's hospitality scene.
Responsibilities
- Manage front desk operations, including check-ins, check-outs, and luggage storage efficiently.
- Greet guests warmly upon arrival and answer inquiries regarding hotel amenities, local attractions, and dining options.
- Handle telephone calls and emails professionally, directing messages to the appropriate department promptly.
- Process payments and maintain accurate daily reports and operational logs.
- Assist guests with special requests, from room service to transportation arrangements and local recommendations.
- Resolve guest complaints and concerns with empathy and efficiency to ensure guest satisfaction.
- Maintain the cleanliness, organization, and visual appeal of the reception area and lobby.
Qualifications
- High school diploma or GED required; hospitality or customer service certification is a plus.
- Previous experience in a front desk role or hospitality industry is preferred but not mandatory.
- Proficiency in MS Office suite and familiarity with property management systems (PMS) is highly desirable.
- Excellent verbal and written communication skills with a focus on hospitality.
- Ability to multitask and remain calm under pressure, especially during peak check-in times.
- Strong interpersonal skills with a friendly and professional demeanor.
- Valid driver’s license is a plus.