Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and deliver exceptional guest experiences in the heart of Raleigh! We're seeking energetic, detail-oriented professionals to manage check-in/out processes, handle reservations, and ensure seamless hotel operations. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your hospitality skills shine. Immediate openings available – apply today to start your career journey with us!
Responsibilities
- Manage guest check-in/out procedures with accuracy and efficiency
- Process reservations, modifications, and payment transactions
- Address guest inquiries and resolve complaints professionally
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Assist with concierge services and local recommendations
- Execute emergency protocols and safety procedures
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, PMS)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Raleigh attractions and transportation