Job Description
Join our award-winning hospitality team as a Front Desk Agent at the heart of Detroit's vibrant downtown! We're seeking energetic professionals to deliver exceptional guest experiences while managing dynamic shift schedules. This full-time role offers competitive compensation, career growth opportunities, and the chance to be the first point of contact for travelers exploring Motor City's rich culture. Enjoy comprehensive benefits including health insurance, paid time off, and employee discounts.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate switchboard for internal/external communications
- Execute shift handovers with detailed reporting
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Detroit attractions and transportation
- Valid Michigan driver's license preferred
- First Aid/CPR certification a plus