Job Description
Join the vibrant hospitality scene at Grand Milwaukee Hotel, where we're seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a dynamic team environment. Apply today to become part of Milwaukee's premier hospitality destination!
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Resolve guest inquiries and concerns with professionalism and empathy
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Handle emergency situations following established protocols
- Maintain cleanliness and organization of the front desk area
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and accuracy in financial transactions
- Basic knowledge of Milwaukee attractions and transportation
- Valid Wisconsin driver's license (if required for local errands)