Job Description
Join our award-winning team at Grand Plaza Hotel, San Francisco's premier luxury destination! We're seeking a charismatic Front Desk Agent to deliver world-class hospitality experiences. As the first point of contact for our international guests, you'll embody our commitment to excellence while navigating dynamic hotel operations. Enjoy competitive benefits, career growth opportunities, and the vibrant energy of downtown San Francisco.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and occupancy reports with precision
- Coordinate with housekeeping, maintenance, and valet teams seamlessly
- Resolve guest inquiries and conflicts with professionalism and empathy
- Process payments and maintain accurate financial documentation
- Utilize property management systems (Opera, Fidelio) efficiently
- Execute upselling strategies for premium rooms and amenities
Qualifications
- Minimum 2 years hotel front desk or hospitality experience
- Proficiency in property management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license preferred
- Fluency in English; Spanish/Chinese a plus
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required