Job Description
Join our award-winning team at Mountain View Lodge & Resort, where breathtaking mountain views meet exceptional hospitality. We're seeking a dynamic Front Desk Agent to create unforgettable experiences for our guests in the heart of Colorado Springs. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant travel destinations.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems to update guest profiles and preferences
- Process payments and maintain accurate financial records
- Act as local tourism ambassador for Colorado Springs attractions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of property management systems preferred
- Valid Colorado driver's license (for occasional guest transportation)
- High school diploma or equivalent required