Job Description
Join our prestigious luxury hotel in the heart of Washington DC as a Front Desk Agent. We're seeking a charismatic and professional individual to deliver exceptional guest experiences at one of the city's most iconic locations. This full-time position offers competitive compensation, comprehensive benefits, and career growth opportunities within our award-winning hospitality group.
As the first point of contact for our international guests, you'll embody our commitment to excellence while managing check-in/check-out processes, handling reservations, and resolving inquiries with finesse. Perfect for hospitality professionals who thrive in dynamic environments and take pride in creating memorable stays.
Responsibilities
- Deliver exceptional guest service during check-in/check-out with efficiency and warmth
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, concierge, and maintenance departments
- Execute upselling strategies to enhance guest experience and revenue
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 2 years hotel front desk experience in luxury properties
- Proficiency with Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid DC hospitality license or willingness to obtain
- Fluency in English; Spanish/French highly desirable
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays