Job Description
Join our award-winning team as a Front Desk Agent at Baltimore Grand Hotel! We're seeking enthusiastic individuals to deliver exceptional guest experiences in the heart of downtown Baltimore. No hospitality experience required – we provide comprehensive training to launch your career in luxury service. Enjoy flexible part-time hours, competitive pay, and opportunities for growth within our internationally recognized hotel chain.
Responsibilities
- Check in/out guests with speed and precision using our property management system
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests with professionalism and problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local tourism ambassador for Baltimore attractions
Qualifications
- No prior experience required – training provided!
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn systems
- Positive attitude and commitment to guest satisfaction
- Availability to work evenings, weekends, and holidays
- High school diploma or equivalent (GED accepted)