Job Description
Join our award-winning team at the heart of Virginia's hospitality scene! We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning guests. As the face of our boutique hotel, you'll create memorable experiences through exceptional service, local expertise, and warm hospitality. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a vibrant downtown Richmond location.
Responsibilities
- Check in/out guests with efficiency and personalized attention
- Manage reservations and optimize room occupancy
- Handle guest inquiries with local recommendations
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Resolve guest concerns promptly and professionally
Qualifications
- 1+ years hotel front desk experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with PMS systems (Opera/Micros)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Valid Virginia driver's license (for errands)
- Flexible availability including nights/weekends
- High school diploma or equivalent