Job Description
Welcome to Columbus Metropolitan Hospitality, where every guest leaves with a smile. We are currently seeking a dedicated Front Desk Agent to join our dynamic team.
Whether you are looking to start a career in the hospitality industry or are an experienced professional seeking a new opportunity, we want to hear from you. We value enthusiasm, a positive attitude, and a willingness to learn.
Why Join Us?
- Competitive pay with performance bonuses.
- Comprehensive training program.
- Employee discounts on stays.
- Supportive and inclusive work environment.
Don't let a lack of experience hold you back. We provide all the training you need to succeed!
Responsibilities
- Welcoming guests with a warm smile and professional demeanor.
- Processing check-ins and check-outs efficiently using hotel software.
- Answering incoming calls and responding to guest inquiries via email and in-person.
- Handling cash transactions, credit card processing, and change.
- Maintaining the cleanliness and organization of the front desk and lobby area.
- Assisting guests with local directions, recommendations, and concierge services.
- Managing the front desk during peak hours and ensuring smooth operations.
Qualifications
- High school diploma or GED equivalent.
- No prior hospitality experience required (we offer on-the-job training).
- Excellent verbal communication and interpersonal skills.
- Professional appearance and grooming standards.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Basic computer literacy and typing skills.
- Strong problem-solving abilities and a customer-first mindset.