Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Hotel Raleigh! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. Enjoy the flexibility of daily pay while showcasing your customer service excellence in the heart of downtown Raleigh. This role offers immediate start opportunities and is perfect for those seeking short-term, high-impact work.
Responsibilities
- Manage check-in/check-out processes efficiently using PMS systems
- Handle guest inquiries with professionalism and local knowledge
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest complaints promptly and escalate complex issues
- Upsell hotel services and amenities to enhance guest stays
- Maintain a clean and organized front desk area
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods
- Must pass background check