Job Description
Join our dynamic team at Coastal Hospitality Group as a Front Desk Agent and experience the rewards of daily pay in Virginia Beach's vibrant hospitality scene! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying flexible shift schedules and immediate compensation. This role offers the perfect opportunity to build your hospitality career with a company that values your hard work and rewards you promptly.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Assist with valet services and luggage handling as needed
- Uphold brand standards through professional appearance and courteous communication
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with reservation software (e.g., Opera, Marriott Bonvoy)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- Valid driver's license with clean driving record (for valet duties)
- High school diploma or equivalent required