Job Description
Join our dynamic hospitality team as an Entry-Level Front Desk Agent at Harborview Hospitality Group! We're seeking enthusiastic individuals with a passion for customer service to create memorable guest experiences in our Baltimore location. This shift-based role offers comprehensive training and growth opportunities within our luxury hotel chain. Perfect for career starters seeking a fast-paced, rewarding environment with competitive benefits and a supportive team culture.
Responsibilities
- Check-in/out guests efficiently using PMS systems while maintaining accuracy
- Handle guest inquiries and resolve service issues with professionalism
- Manage reservations, room assignments, and billing transactions
- Coordinate with housekeeping and maintenance departments for guest requests
- Process payments and maintain financial transaction records
- Uphold brand standards through consistent service delivery
- Assist with valet services and concierge duties as needed
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office applications
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities
- Attention to detail with organizational skills
- Previous customer service experience preferred
- Must be able to stand for extended periods