Job Description
Join our award-winning team at the Grand Tampa Bay Hotel, where hospitality meets innovation! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Florida's tourism capital. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become part of our award-winning team!
Responsibilities
- Check-in/check-out guests efficiently using PMS systems while maintaining accuracy in all transactions
- Handle guest inquiries, resolve issues promptly, and anticipate needs to exceed expectations
- Manage room inventory, coordinate housekeeping requests, and ensure seamless operations
- Process payments, manage cash floats, and maintain financial records with precision
- Collaborate with concierge, valet, and security teams for cohesive guest services
- Uphold brand standards through professional appearance and exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience required
- Proficiency in Opera, Cloudbeds, or similar property management systems
- Exceptional communication skills with ability to handle diverse guest situations
- Strong problem-solving abilities and attention to detail in high-pressure scenarios
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Tampa attractions and local area preferred
- Valid Florida driver's license for occasional errands