Job Description
Join our award-winning luxury hotel in the heart of Manhattan! Grand Plaza Hotels is seeking passionate Front Desk Agents to deliver exceptional guest experiences in our iconic property. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, reservations, and guest inquiries. Enjoy competitive benefits, career advancement opportunities, and a dynamic work environment in the world's premier hospitality destination.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Collaborate with housekeeping, concierge, and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 2 years front desk experience in luxury hotel environment
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid New York State hospitality license (preferred)
- Fluency in English; Spanish proficiency highly valued
- Strong attention to detail and multitasking ability
- Professional appearance and customer-centric mindset