Job Description
Join our award-winning team at Grand Bay Hotel as a Front Desk Agent! We're seeking energetic, service-minded individuals to be the first point of contact for our valued guests. No prior experience required – we provide comprehensive training to ensure your success in this dynamic hospitality role. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in Oakland's premier waterfront destination.
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (training provided)
- Uphold brand standards for cleanliness and professionalism
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Customer service mindset with problem-solving ability
- Basic computer proficiency (training available)
- Ability to stand for extended periods
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and team player mentality
- No hospitality experience required