Job Description
Join our award-winning team at Grand Harbor Hotel in Baltimore! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our luxury waterfront property. Perfect for hospitality professionals who thrive in fast-paced environments and embody our commitment to excellence. Immediate openings available with competitive benefits and growth opportunities. Elevate your career in Baltimore's premier hospitality destination!
Responsibilities
- Deliver personalized check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and guest requests via PMS systems
- Handle billing inquiries and process payments accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain detailed guest preference profiles for future stays
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Maryland hospitality license (or willingness to obtain)
- Flexible availability including weekends, nights, and holidays
- Basic knowledge of Baltimore attractions and transportation