Job Description
Welcome to The Summit Hotel Denver, where we redefine luxury and comfort for our guests. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As the face of our hotel, you will be responsible for ensuring our guests feel welcomed, valued, and well-informed from the moment they arrive. We pride ourselves on our exceptional service standards and offer a supportive culture for our staff to grow and succeed.
Responsibilities
- Guest Check-In/Out: Efficiently manage the check-in and check-out process, verifying guest information and processing payments accurately using the Property Management System (PMS).
- Guest Relations: Greet guests warmly, answer inquiries regarding hotel services, local attractions, and dining options, and resolve any guest concerns with a proactive and solution-oriented approach.
- Communication: Answer multi-line telephones, respond to emails, and coordinate with housekeeping and maintenance staff to ensure guest rooms are ready.
- Administrative Tasks: Maintain accurate records of guest folios, handle cash and credit transactions, and manage the front desk area to ensure it is tidy and organized.
- Security & Safety: Monitor security cameras, ensure the safety of guests and property, and adhere to all hotel security policies and procedures.
- Concierge Services: Assist guests with luggage handling, transportation arrangements, and special requests to enhance their stay.
Qualifications
- Experience: Previous experience in a hotel front desk, hospitality, or customer service role is preferred.
- Skills: Proficiency with computers and reservation software (e.g., Opera, Micros) is highly desirable.
- Communication: Excellent verbal and written communication skills with a professional and welcoming demeanor.
- Availability: Must be flexible to work various shifts, including weekends, evenings, and holidays.
- Appearance: Professional appearance and grooming standards are essential.