Job Description
Are you a people person looking to start a rewarding career in hospitality? The Luxe Hotel Group is seeking a dedicated and enthusiastic Front Desk Agent to join our dynamic team in Long Beach. We pride ourselves on providing exceptional guest experiences and offer a premium work environment where team members can thrive and advance.
In this role, you will be the first point of contact for our guests, setting the tone for their stay. We are looking for individuals who are professional, friendly, and eager to learn. If you are ready to launch your career in the hotel industry, we want to meet you!
Responsibilities
- Greet and welcome guests warmly upon arrival, managing check-in and check-out processes efficiently and accurately.
- Answer and direct multi-line phone systems with a professional and polite demeanor.
- Handle guest inquiries, special requests, and complaints promptly to ensure high satisfaction levels.
- Assist with reservations, room assignments, and billing processes using our Property Management System (PMS).
- Maintain a clean, organized, and welcoming front desk and lobby area at all times.
- Collaborate with housekeeping and maintenance teams to address guest needs and ensure room readiness.
- Process payments and handle cash transactions with strict attention to detail.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, hospitality, or front desk operations is preferred but not required (Entry Level Friendly).
- Strong verbal communication skills and a friendly, approachable personality.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Professional appearance and demeanor.
- Must be able to stand for extended periods.