Job Description
Welcome to The Grand Milwaukee Hotel, a beacon of luxury and comfort in the heart of the city. We are currently seeking a dedicated, charismatic, and detail-oriented Front Desk Agent to join our award-winning hospitality team. If you have a passion for creating memorable guest experiences and thrive in a fast-paced, premium environment, we want to meet you.
As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on our high standards of service and offer a competitive benefits package, including health insurance, paid time off, and opportunities for career advancement within our luxury portfolio.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out process.
- Manage high-volume phone lines and email inquiries, providing accurate information and resolving issues promptly.
- Handle cash, credit card, and check payments with strict accuracy and adherence to hotel financial policies.
- Maintain the pristine appearance of the front desk, lobby, and common areas at all times.
- Resolve guest complaints or special requests efficiently to ensure 100% guest satisfaction.
- Collaborate closely with housekeeping and maintenance teams to coordinate room readiness and special amenities.
- Assist with administrative duties, including data entry, filing, and inventory tracking.
Qualifications
- High school diploma or GED required; previous hospitality experience is preferred but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Proficiency in hotel management software, POS systems, and Microsoft Office Suite.
- Ability to work flexible schedules, including weekends, holidays, and evening shifts.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to stand for extended periods and lift up to 25 lbs.