Job Description
Join our award-winning team at the Grand Milwaukee Hotel as a Front Desk Agent! We're seeking passionate individuals with no prior experience to become the welcoming face of our luxury hospitality venue. As a key member of our guest experience team, you'll receive comprehensive training in reservation systems, guest relations, and operational excellence. Enjoy competitive pay, flexible scheduling, and career advancement opportunities within our global hotel chain. Our supportive environment encourages growth while delivering exceptional service to Milwaukee's most discerning travelers.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries and modifications via phone, email, and in-person
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping, maintenance, and dining teams to resolve guest requests
- Utilize hotel property management systems (Opera/PMS) effectively
- Uphold brand standards through personalized guest interactions
- Assist with valet services and luggage handling when needed
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Proficiency in basic computer applications (MS Office, email)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Professional appearance and customer service mindset
- Willingness to work evenings, weekends, and holidays
- No prior experience required - training provided!