Job Description
Welcome to The Omni Arlington Hotel
We are seeking a dedicated and professional Front Desk Agent to join our exceptional hospitality team. If you are an energetic individual with a passion for service and a smile that shines, we want to meet you. Join us in providing an unforgettable guest experience in the heart of Arlington, Virginia.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Part-time positions available to accommodate your lifestyle.
- Growth Opportunities: Clear career progression pathways within the Omni family.
- Perks: Employee discounts, meals, and a supportive work environment.
We are looking for a reliable team player to manage the front desk operations, ensuring our guests feel welcomed and valued from the moment they arrive.
Responsibilities
- Greet guests warmly upon arrival and departure, managing the check-in and check-out process efficiently.
- Answer incoming calls and respond to guest inquiries via email and in-person promptly and professionally.
- Process payments and handle guest requests, including room changes, wake-up calls, and local recommendations.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Handle minor guest complaints with a solution-oriented approach and escalate complex issues to the manager.
- Assist in training junior staff members and ensuring adherence to hotel policies and safety protocols.
Qualifications
- High school diploma or equivalent; some college preferred.
- Previous experience in a hotel, resort, or customer service role is highly desirable.
- Strong computer proficiency with experience in Property Management Systems (PMS).
- Excellent communication and interpersonal skills with a fluent command of the English language.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- A professional appearance and a positive, customer-first attitude.