Job Description
We are urgently seeking a dedicated Front Desk Agent to join our award-winning team at the Grand Houston Hotel. As the first point of contact for our guests, you'll deliver exceptional service while managing check-ins, check-outs, and resolving inquiries with professionalism. This is a critical role requiring outstanding communication skills and the ability to thrive in a fast-paced luxury environment. Immediate start available for qualified candidates with hospitality experience.
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Process payments and manage reservations accurately
- Respond to guest inquiries and resolve complaints promptly
- Coordinate with housekeeping and maintenance teams
- Operate hotel management software (Opera/PMS)
- Maintain front desk area cleanliness and organization
- Assist with VIP guest requests and special arrangements
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong verbal communication and interpersonal skills
- Proficiency in hotel management systems
- Ability to multitask in high-pressure situations
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Houston attractions and services
- Valid Texas driver's license preferred