Job Description
Join our dynamic team at Grand Hotel Philadelphia and enjoy the stability of weekly pay while delivering exceptional guest experiences! We're seeking a passionate Front Desk Agent to be the first point of contact for our international clientele. Located in the heart of Center City, our boutique hotel offers competitive wages, flexible scheduling, and rapid payment processing—no more waiting for bi-monthly checks!
This role is perfect for hospitality professionals seeking immediate financial flexibility. You'll work in a modern, eco-conscious environment with comprehensive training and career advancement opportunities. Our commitment to employee well-being includes complimentary meals, parking discounts, and exclusive hotel stay privileges.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications via phone/email
- Process payments, manage cash drawers, and reconcile transactions
- Resolve guest concerns promptly with exceptional problem-solving skills
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records in property management systems
- Assist with concierge services and local area recommendations
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong cash handling and reconciliation abilities
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Pennsylvania Food Handler's Certificate (or willingness to obtain)
- Basic knowledge of Philadelphia attractions and transportation