Job Description
Join our award-winning team at Grand Horizon Hotel in Raleigh, NC! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with weekly pay. As the first point of contact, you'll create memorable stays while enjoying competitive wages, flexible scheduling, and career growth opportunities in the heart of North Carolina's hospitality hub.
Responsibilities
- Check-in/out guests efficiently with warm professionalism and attention to detail
- Manage reservations, billing inquiries, and room status updates via PMS systems
- Resolve guest concerns promptly with creative problem-solving solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell premium services and local attractions to enhance guest experiences
- Execute safety protocols and emergency procedures as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with composure
- Strong attention to detail and accuracy in financial transactions
- Flexible availability including nights, weekends, and holidays