Job Description
Join our vibrant hospitality team as a Front Desk Agent at Grand Hospitality Group in Kansas City, MO! We offer competitive weekly pay, flexible shift schedules, and a dynamic work environment. As the first point of contact, you'll create memorable experiences for our guests while managing check-ins, reservations, and inquiries. This role is perfect for detail-oriented individuals who thrive in fast-paced settings and value teamwork. Enjoy weekly paychecks and opportunities for career growth within our expanding portfolio of premium properties.
Responsibilities
- Manage guest check-ins/checkouts efficiently using PMS systems
- Handle reservations, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of guest feedback and incident reports
- Uphold brand standards through exceptional customer service
- Assist with luggage, valet, and concierge services as needed
- Participate in daily briefings and property walkthroughs
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or related field
- Proficiency in hotel management software (e.g., Opera, Cloudbeds)
- Strong multitasking abilities with attention to detail
- Flexible availability to cover morning, evening, overnight, and weekend shifts
- Excellent communication and conflict resolution skills
- Basic knowledge of Kansas City attractions and transportation
- Ability to stand for extended periods and lift up to 25 lbs