Job Description
Join our dynamic team as a Front Desk Agent at Grand Hospitality Group in Chicago! We offer competitive weekly pay, flexible shift schedules, and opportunities for career growth in the heart of downtown. As the first point of contact for our guests, you'll deliver exceptional service while managing check-ins, reservations, and inquiries with professionalism and efficiency. Enjoy a supportive work environment with comprehensive training and employee benefits.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel systems
- Handle reservation inquiries, modifications, and confirmations
- Address guest concerns promptly with solutions-focused approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through personalized guest interactions
- Assist with administrative tasks including reporting and inventory
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in customer service or hospitality
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling proficiency
- Professional appearance and positive demeanor
- Valid Illinois driver's license (if required for errands)