Job Description
Are you a passionate hospitality leader ready to make an immediate impact? The Fairmont San Francisco is seeking an experienced and dedicated Front Office Manager to join our elite team. We offer a unique opportunity to work in one of the city's most iconic luxury landmarks, known for our breathtaking views and world-class service standards.
In this role, you will be the face of our guest experience, overseeing front desk operations and ensuring every guest feels valued from the moment they arrive. This is an immediate hire position for a self-starter who thrives in a dynamic environment and possesses a strong commitment to operational excellence.
Responsibilities
- Oversee daily front desk operations to ensure seamless check-in/check-out processes and 100% guest satisfaction.
- Manage and schedule front office staff, conducting regular training sessions and performance reviews.
- Handle escalated guest inquiries and complaints with grace, diplomacy, and efficiency.
- Maintain high standards of lobby cleanliness and visual presentation at all times.
- Monitor revenue and occupancy reports to optimize front desk efficiency and upselling opportunities.
- Collaborate closely with housekeeping, reservations, and sales departments to ensure a cohesive guest journey.
- Enforce all hotel policies and procedures with a focus on safety and security.
Qualifications
- Minimum of 3-5 years of experience in front office management within a luxury hotel environment.
- Strong working knowledge of hotel Property Management Systems (PMS), preferably Opera Cloud.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to lead, motivate, and develop a diverse front office team.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
- A valid Hospitality Manager certificate or Bachelor’s degree in Hospitality Management is preferred.