Job Description
Join our award-winning team at The Grand Hotel Boston, where luxury meets opportunity! We're seeking passionate hospitality professionals to deliver exceptional guest experiences through our 24/7 operations. As a full-time Hotel Associate, you'll be the heartbeat of our vibrant downtown property, ensuring seamless service across all shifts while advancing your career in one of America's most dynamic cities. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values growth and work-life balance.
Responsibilities
- Deliver personalized guest services across front desk, concierge, and valet operations
- Manage check-in/check-out procedures and resolve guest inquiries with professionalism
- Coordinate with housekeeping and maintenance teams to maintain facility standards
- Execute shift-specific duties including overnight security protocols and early morning preparations
- Utilize PMS systems to manage reservations and inventory efficiently
- Train and mentor new associates on hotel standards and emergency procedures
- Uphold brand consistency through meticulous attention to detail and service excellence
Qualifications
- Minimum 2 years hotel or hospitality experience with shift work background
- Proficiency in Opera PMS or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Valid Massachusetts hospitality certification or willingness to obtain
- Strong multitasking abilities under high-pressure scenarios
- Basic knowledge of Boston attractions and local transportation
- Fluency in English; additional languages preferred