Job Description
Join our award-winning downtown Albuquerque hotel as a Guest Services Associate! No prior experience required – we're seeking enthusiastic individuals ready to launch their hospitality careers. Enjoy competitive pay, comprehensive training, and a supportive team environment where your growth is prioritized. Perfect for recent graduates, career changers, or anyone passionate about creating exceptional guest experiences.
Responsibilities
- Warmly welcome and check in/out guests with efficiency and professionalism
- Manage reservations, room assignments, and guest inquiries via phone/in-person
- Process payments, handle cash operations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through attentive service and problem resolution
- Assist with valet services, luggage handling, and concierge duties
- Maintain a clean, organized lobby and front desk area
Qualifications
- High school diploma or equivalent (GED)
- Zero hospitality experience required – full training provided
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with reservation systems
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible schedule including nights, weekends, and holidays
- Valid driver's license (for valet duties)
- Positive attitude and commitment to teamwork