Job Description
Start your hospitality career with us! Harborview Hotel Boston is seeking passionate Guest Services Associates to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training. Join our award-winning team in the heart of Boston and grow your career in a supportive, dynamic environment. Enjoy competitive pay, benefits, and opportunities for advancement.
Responsibilities
- Warmly greet and assist all hotel guests with check-in/check-out procedures
- Manage reservations and room assignments accurately
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and presentation
- Collaborate with cross-departmental teams
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Basic computer proficiency
- Flexible availability including nights/weekends
- Positive attitude and service-oriented mindset
- No experience necessary – full training provided
- Ability to multitask in fast-paced settings
- Attention to detail and problem-solving skills