Job Description
Join our award-winning team at the heart of Austin's vibrant hospitality scene! We're seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences at our downtown luxury hotel. No prior experience required – we provide comprehensive training to help you thrive in a dynamic environment. Perfect for career changers, recent graduates, or anyone passionate about creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding portfolio of premier Austin properties.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for all guests
- Manage reservations and room assignments with precision
- Address guest inquiries promptly and resolve issues with professionalism
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional cleanliness and presentation
- Participate in daily briefings and ongoing training sessions
Qualifications
- High school diploma or equivalent required
- No prior hospitality experience necessary – training provided!
- Exceptional communication and customer service skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Flexible schedule including nights, weekends, and holidays
- Positive attitude and strong problem-solving abilities
- Must be authorized to work in the United States