Job Description
Join our award-winning hospitality team at Grand City Hotels in downtown Seattle! We're seeking passionate individuals to deliver exceptional guest experiences at our premier urban retreat. As a Front Desk Agent, you'll be the first point of contact for our international clientele, ensuring seamless check-ins, personalized recommendations, and memorable stays. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in the heart of Seattle's bustling tourism district. Apply today to become part of our renowned hospitality family!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for flawless operations
- Provide local Seattle attraction recommendations and transportation assistance
- Utilize hotel management software (Opera) for daily operations
- Contribute to upselling room upgrades and amenities
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, including nights/weekends/holidays
- Valid Washington State Food Handler's Card (or willingness to obtain)
- High school diploma or equivalent; hospitality certification preferred
- Strong attention to detail and multitasking abilities
- Basic knowledge of Seattle tourism landscape