Job Description
Join our award-winning team at Harborview Hospitality Group as a Hotel Front Desk Agent in Baltimore! We're seeking energetic individuals to deliver exceptional guest experiences during evening and overnight shifts. This entry-level role offers rapid career growth in the hospitality industry with competitive pay and comprehensive benefits.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservation inquiries and modifications
- Resolve guest concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for service excellence
- Operate property management systems
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings/nights/weekends)
- Basic computer proficiency
- Attention to detail and problem-solving abilities
- Positive attitude and teamwork mindset