Job Description
Join our award-winning team at Grand Plaza Hotel in Philadelphia! We're seeking enthusiastic individuals with no prior experience to kickstart their hospitality careers. As a Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences through exceptional service. We provide comprehensive training, career advancement opportunities, and a supportive work environment. If you're passionate about hospitality and eager to learn, we want you on our team!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain accurate guest records and confidential information
Qualifications
- No prior experience required - we train all new hires!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn systems
- Exceptional customer service mindset
- Reliable and punctual work ethic
- Positive attitude and team player mentality