Job Description
Launch your hospitality career at Sunset Hospitality Group! We're seeking passionate individuals for our Front Desk Agent positions in El Paso. As the first point of contact for our valued guests, you'll create memorable experiences while learning industry best practices. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing portfolio of premium hotels. No prior experience required – just your enthusiasm and dedication to exceptional service!
Responsibilities
- Efficiently check guests in/out using property management systems
- Handle reservations, room assignments, and special requests
- Resolve guest inquiries and concerns with professionalism
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Maintain accurate guest records and billing information
Qualifications
- High school diploma or equivalent required
- Customer service experience preferred but not mandatory
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening