Job Description
Join our award-winning team at Grand Hotel Indianapolis and launch your hospitality career! We're seeking motivated Night Shift Associates to ensure our guests experience exceptional service during overnight hours. No prior hotel experience required—we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. If you're a night owl with a passion for customer service, this is your chance to grow with us!
Responsibilities
- Manage guest check-ins/check-outs and room assignments during overnight hours
- Respond to guest inquiries and resolve issues promptly with professionalism
- Monitor hotel security systems and ensure guest safety throughout the shift
- Perform light housekeeping duties in common areas and lobby spaces
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Assist with emergency procedures and incident reporting
Qualifications
- No experience necessary – we train all new hires
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and customer-first mindset
- Ability to work independently with minimal supervision
- Flexibility to work overnight shifts, weekends, and holidays
- Basic computer literacy and comfort with reservation systems
- High school diploma or equivalent preferred