Job Description
Join our award-winning downtown Indianapolis hotel and become part of a dynamic hospitality team! We're seeking passionate individuals to deliver exceptional guest experiences in a luxury setting. Immediate positions available with competitive pay, benefits, and growth opportunities. Perfect for career-driven professionals ready to shine in the heart of Indiana's capital.
Responsibilities
- Deliver outstanding guest service through personalized interactions and problem-solving
- Manage front desk operations including check-ins, check-outs, and room assignments
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve concerns with professionalism
- Process payments and maintain accurate financial records
- Uphold brand standards for cleanliness and safety protocols
- Collaborate with management to optimize guest satisfaction metrics
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer literacy and POS system knowledge
- Attention to detail and organizational abilities
- Valid Indiana driver's license (if required for duties)
- High school diploma or equivalent required
- Must pass background check and drug screening