Job Description
Launch your hospitality career with Grand Plaza Hotels! We're seeking energetic, guest-focused individuals to join our Detroit team—no experience necessary. As a Hotel Staff member, you'll be the heart of our guest experience, ensuring every stay is exceptional. We provide comprehensive training, competitive benefits, and growth opportunities. Join us in creating unforgettable memories in the Motor City!
Responsibilities
- Deliver exceptional guest service at check-in, check-out, and throughout the stay
- Manage room assignments and key distribution efficiently
- Respond promptly to guest inquiries and resolve issues with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Assist with luggage and provide local area recommendations
- Uphold brand standards in cleanliness and presentation
Qualifications
- No prior hotel experience required—training provided
- High school diploma or equivalent preferred
- Strong communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends
- Basic computer literacy for reservation systems
- Positive attitude and problem-solving mindset
- Physical ability to stand for extended periods
- Valid driver's license (if transporting guests)