Job Description
Join our award-winning team at Grand Tampa Bay Resort! We're seeking dynamic individuals to fill immediate front desk positions in our luxury waterfront property. Experience the vibrant hospitality scene of Tampa while delivering exceptional guest experiences in our stunning 5-star environment. Enjoy competitive pay, comprehensive benefits, and rapid career advancement opportunities.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and modifications using Opera PMS system
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and services to enhance guest satisfaction
- Uphold brand standards and safety protocols at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent required
- Valid Florida driver's license preferred
- Must pass background check and drug screening
- Basic knowledge of Tampa attractions and transportation