Job Description
Join our award-winning downtown Fort Worth hotel as a Night Front Desk Agent and become the cornerstone of our guest experience during the most magical hours. This full-time position offers competitive pay, comprehensive benefits, and a dynamic night shift schedule perfect for those seeking a unique work-life balance. As the first point of contact for late-night arrivals and early departures, you'll embody our commitment to exceptional service while enjoying the tranquility of overnight operations. Our modern facility features state-of-the-art amenities and a supportive team environment that values professional growth.
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency during overnight hours (11 PM - 7 AM)
- Handle guest inquiries and resolve concerns promptly with exceptional problem-solving skills
- Maintain accurate financial records and process payments using POS systems
- Monitor security protocols and ensure a safe environment for guests and staff
- Coordinate with housekeeping and security teams for seamless overnight operations
- Perform nightly audits and prepare detailed shift reports
- Assist with valet services and manage parking operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (Opera, Fidelio)
- Ability to work independently with minimal supervision during overnight shifts
- Strong attention to detail and multitasking abilities
- Basic knowledge of Fort Worth attractions and local services
- Flexibility to work weekends, holidays, and overnight shifts
- Valid Texas driver's license preferred