Job Description
Join our dynamic hospitality team as a Night Front Desk Agent at the prestigious Grand Plaza Hotel in Houston! We're seeking a professional and energetic individual to manage guest operations during evening hours, ensuring exceptional service and seamless experiences. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in the heart of Houston's vibrant hospitality scene.
Responsibilities
- Manage guest check-ins/check-outs with efficiency and warmth
- Handle reservations, inquiries, and billing operations
- Monitor security protocols and access control during night shift
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Perform nightly audits and report preparation
Qualifications
- Minimum 1 year hotel front desk experience required
- Strong communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera)
- Flexible availability including weekends and holidays
- Ability to work independently during overnight hours
- Basic computer literacy and multitasking abilities
- Valid Texas driver's license preferred