Job Description
Join our award-winning luxury hotel in the heart of Charlotte's Uptown district! We're seeking a dedicated Night Front Desk Agent to deliver exceptional service during our peak evening hours. This role is perfect for night owls who thrive in fast-paced environments and excel at creating memorable guest experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic team atmosphere while working Charlotte's most vibrant nightlife scene.
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency
- Handle guest inquiries and resolve issues promptly
- Monitor security systems and access control during overnight hours
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Perform nightly audits and report generation
- Uphold brand standards through personalized service
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Proficiency with hotel management software (Opera preferred)
- Valid North Carolina driver's license
- Flexible availability including weekends/holidays
- Basic knowledge of local attractions and nightlife
- First Aid/CPR certification preferred