Job Description
Be the heart of our guest experience at Coastal Hospitality Group! We're seeking a charismatic Part-Time Front Desk Agent to join our dynamic team in Jacksonville. You'll be the first point of contact for travelers, delivering exceptional service while managing check-ins, reservations, and inquiries. This role offers flexible hours, competitive pay, and the opportunity to grow within our premium hospitality brand. Perfect for students or career changers seeking a vibrant work environment.
Responsibilities
- Efficiently manage guest check-in/out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations
- Process payments and maintain accurate financial records
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and assist with guest requests
- Maintain a clean, organized, and welcoming lobby environment
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- Minimum 1 year customer service or front desk experience
- Exceptional communication and interpersonal skills
- Proficiency with PMS systems (Opera, etc.)
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Strong problem-solving and conflict resolution abilities