Job Description
Join our award-winning team at Grand Plaza Hotel Sacramento, where exceptional service meets Southern California charm. We're seeking a dynamic Part-Time Front Desk Agent to deliver memorable guest experiences in our vibrant downtown location. Perfect for students or professionals seeking flexible hours in the heart of California's capital.
As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement in one of Sacramento's premier hospitality destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Handle guest inquiries with professionalism and local area expertise
- Process payments and resolve billing discrepancies accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards while maintaining a welcoming lobby environment
- Contribute to a positive team culture through proactive communication
Qualifications
- Previous front desk or customer service experience preferred
- Exceptional communication and problem-solving abilities
- Proficiency with hotel management software (Opera experience a plus)
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent required
- Ability to stand for extended periods and multitask effectively
- Valid California driver's license (if driving hotel vehicles)