Job Description
Join our award-winning luxury hotel in the heart of Columbus' vibrant Short North district! We're seeking a passionate Part-Time Guest Services Agent to deliver exceptional hospitality experiences. Enjoy flexible scheduling, competitive pay, and a dynamic work environment where every interaction matters. Perfect for students or career-changers seeking meaningful part-time work in Ohio's thriving hospitality scene.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and payment processing efficiently
- Respond promptly to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management systems (Opera) to maintain accurate records
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest concerns with professionalism and discretion
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and interpersonal skills
- Proficiency with hotel management systems (Opera preferred)
- Ability to work flexible evenings, weekends, and holidays
- Attention to detail and problem-solving abilities
- Basic knowledge of Columbus attractions and transportation
- Valid Ohio driver's license (for occasional errands)